1. User Terms and Conditions – Engage
1. Acceptance of Terms
By accessing or using Engage (the “Service”), you agree to be bound by these Terms and Conditions. If you do not agree, you may not use the Service.
2. Description of Service
Engage provides businesses access to the official WhatsApp Business API for sending, receiving, and managing messages with customers, subject to Facebook/Meta’s WhatsApp Business Policy.
3. Eligibility
You must be a registered business and comply with all applicable laws and the WhatsApp Business Terms of Service.
4. Account Registration
You agree to provide accurate and complete information during registration and keep it updated. You are responsible for maintaining the confidentiality of your account credentials.
5. Usage Rules
Use the Service only for lawful business communication.
Do not send spam, unsolicited messages, or prohibited content as defined in WhatsApp’s Commerce and Business Policies.
Any misuse may result in suspension or termination of service.
6. Fees and Payment
Fees are billed according to your subscription plan. All payments are non-refundable unless otherwise stated in writing.
7. Service Availability
We strive for high uptime but do not guarantee uninterrupted access. Downtime may occur due to maintenance, updates, or third-party outages.
8. Data and Privacy
We process your data according to our Privacy Policy. You retain ownership of your data but grant us the right to process and transmit it as required for service delivery.
9. Termination
We may suspend or terminate your access for violations of these Terms or applicable laws.
10. Limitation of Liability
We are not liable for indirect, incidental, or consequential damages. Our maximum liability is limited to the amount paid in the last three months of service use.
11. Governing Law
These Terms are governed by the laws of India, with jurisdiction in Mumbai, Maharashtra.